FREQUENTLY ASKED QUESTIONS (FAQ)
We prefer payments by PayPal or through from your Credit Card. However, payment needs to be received within 24 hours of purchase or we will cancel it automatically the transaction and item resold.
The quantity and/ or weight of your order and the shipping method, including sales tax (if applicable) will determining the shipping charges. In addition, all items will be shipped from China and USA (depending on location) using USPS Commercial ePacket® (US destinations only) and 17track (for destinations outside the US) which typically takes no longer than seven working days delivery after manifested. All tracking codes will be provided.
Please also note that we are not guarantee the delivery dates (it may include extra transit time because of unforeseen delays). Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.We do not responsible for any custom duty or import tax. Contact our team if you have any inquiry about product shipment: [email protected]
Digitalprintcustom will send you an email about a tracking number as soon as our store shipping your item. We makes items according to your order and will shipping it within 1-5 business days from the date of purchase. We use USPS First Class or Priority Mail within U.S. and it takes 10-15 business days to USA and Canada, and 20 – 30 working days worldwide once it has been shipped.
We use Comodo Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates your order information into a highly indecipherable code, and processing it immediately.
This procedure makes your account information unreadable from the time you submitting your order until the time it reaches us. When you’ve finished shopping and begin the checkout process, you will move into the secure area of our web. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire checkout process.
Yes, you will receive invoice for your order. We will send you an invoice of your order via email.
As a good customer at www.digitalprintcustom.com, please take a note our guarantee and order terms of refunds and exchanges below:
REFUNDS AND EXCHANGES
- We accept returns within 6 days after you receive your package.
- We only accept returns for the purchase in original condition.
- We’re not responsible for shipping and customs fees (for international shipping).
Certainly, we will replace 100% by sending a new item if the item you receive is different or does not match our image.